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Solution

Resolve faster. Satisfy more. Burn out less.

Locobuzz gives CX teams a unified inbox, AI-powered routing and real-time coaching — so every agent can perform at their best and every customer gets a resolution they remember.

40%
Faster response time
28pts
CSAT improvement
60%
Ticket deflection
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What you get

Unified omnichannel inbox

Every customer query — from social, email, chat, WhatsApp and reviews — in one intelligent workspace.

AI-powered ticket routing

Automatically route and prioritise tickets based on intent, sentiment and SLA urgency.

SLA and TAT management

Set, track and never miss SLAs. Get escalation alerts before deadlines breach.

ResponseGenie suggestions

AI-generated, on-brand response suggestions that agents can use in one click.

CSAT and NPS tracking

Measure customer satisfaction at every touchpoint and identify drivers automatically.

Agent performance coaching

Identify top performers, spot coaching needs and reduce agent burnout proactively.

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See Locobuzz in action

Join 1200+ enterprise brands transforming their customer experience with AI.

30-minute personalised walkthrough
Tailored to your industry and use case
See real ROI benchmarks for your sector
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