Book A Demo

The AI-powered customer experience platform that turns every signal into revenue

Own how your brand is seen, experienced, and talked about online with AI-powered digital care, social intelligence, reputation management working seamlessly across every touchpoint.

Book a Demo
350+
Global brand
40B+
Data point processed
20M+
Customer case resolved
35M+
Customer profiles identified
4
Continents served
Acer
Aditya Birla Health
Blackberrys
Boston Consulting Group
Deloitte
Dialog Axiata
Ethos
Acer
Aditya Birla Health
Blackberrys
Boston Consulting Group
Deloitte
Dialog Axiata
Ethos
Acer
Aditya Birla Health
Blackberrys
Boston Consulting Group
Deloitte
Dialog Axiata
Ethos
IndiGo
Matrimony
Stoxkart
Tata Capital
Thangamayil
TVS Chakra
Vero Moda
Yes Bank
IndiGo
Matrimony
Stoxkart
Tata Capital
Thangamayil
TVS Chakra
Vero Moda
Yes Bank
IndiGo
Matrimony
Stoxkart
Tata Capital
Thangamayil
TVS Chakra
Vero Moda
Yes Bank
PLATFORM CAPABILITIES

Turn Customer Signals Into Business Impact with AI powered CX

From brand monitoring to crisis response — everything your CX and marketing teams need to act faster and win more.

Brand Intelligence

Stay ahead of perception shifts with real-time visibility into brand health, campaign impact, and share-of-voice — before conversations turn into trends.

Digital Care

Resolve customer issues faster across every channel with AI-powered routing and a unified inbox built for seamless support operations.

Competitive Intelligence

Benchmark rivals, strengthen your competitive positioning, and spot market opportunities before competitors do.

Crisis Management

Identify emerging risks instantly, activate the right response teams, and contain brand damage before it escalates.

Market Research

Turn customer conversations into strategic decisions with real-time sentiment, trend prediction, and audience intelligence.

AI & Automation

Accelerate support efficiency with DIY workflows that automate responses, assignments, and surveys using intelligent, condition-based triggers with AI.

AI-first Movers.
Recognised by Microsoft.

AI engines that think, decide, and act built for every CX moment

ContextualPulse™

Understand exactly what's driving customer behavior — not just how they feel, but why. Surfaces intent, context, and emerging patterns at the aspect level across products, features, and service layers, in real time.

SignalSense™

Catch emerging crises, reputation risks before they escalate — through semantic intelligence, not just keywords. Your teams get only the alerts that truly matter, with near-zero noise.

ResponseGenie™

Respond faster without sacrificing quality. Get AI-crafted replies that match the right tone, context, and intent every time — helping agents deliver personalised, on-brand responses across every interaction.

AgentIQ™

Improve CSAT and protect every customer interaction with real-time AI quality assurance that flags risky responses early, prevents premature closures, drives agent consistency, and eliminates repeat conversations.

Location Intelligence

Pinpoint exactly which stores or branches are hurting your brand — and fix it. Get a unified 360° view of every outlet's performance, clear ownership of issues, and visibility into whether improvement is actually happening.

Workflow Automation

Automate the repetitive so your teams focus on what matters. Build DIY workflows that trigger responses, assignments, and surveys based on rules, emotions, and keywords — across every stage of the customer journey.

CUSTOMER STORIES

What AI-Driven CX
Looks Like in the Real World

Healthcare

Apollo Hospitals

Apollo Hospitals logo
25% → 63%Response-Rate Transformation
  • Patient experience & reputation managed across 72 hospitals and 3M+ followers
  • Human-in-loop model for sensitive, appropriate query handling
FEATURES USED:
ContextualPulse™AgentIQ™ResponseGenie™
Aviation

India's Largest Airline

100%SLA Adherence
  • Centralised email + social with Salesforce CRM integration
  • AI automation + real-time alerts for safety-critical escalations
FEATURES USED:
Workflow AutomationResponseGenie™AgentIQ™
CUSTOMER TESTIMONIALS

We love what we do, and they love the results.

I must say, this is one of the best platforms that I have worked on. It has been more than a year, and it has become a helpful tool for my day-to-day work to get any kind of data and reports. This online listening tool offers seamless third-party integration with any social media platform and review site. I appreciate the proactive approach of Locobuzz's client servicing team and thank them for their constant support.

Devesh ThakurSenior Marketing Manager, Angel Broking

User-friendly and data-enriched tools helped me in numerous ways, like real-time visualization, reporting, and data extraction. Also, I like DIY dashboards for the convenience, and understanding of digital chatter across all platforms. The dashboard has given me spotless and clean reports.

Monika BatraAssistant Manager, Havells India

The user-friendliness and features have made me stick to this highly integrated social media tool for the past two years. It helps manage ORM, and features like DIY Analytics Report, Competition Benchmarking, and CSD ID have helped me manage my daily work.

Shardul PawarAssistant Manager, Big Trunk Communications

Our digital marketing team and customer support team were using different tools, but the challenge was replacing them with a single one. Locobuzz did this for us. Both teams are using one single tool that helps to understand the operation and its limitations. It has a handful of features such as AHT, Agent performance, searches & redirection to the posts directly from the report, and topic auto-tagging.

Shinaz FazeekDialog Axiata

Thanks for the presentation highlighting the recent chatter across Audi and competition handles. The presentation was very detailed and covered all the requirements as per my brief. The turnaround time was also quick. Good job! These are critical times and we need to be extra vigilant across our platforms so that we can support our audience with their queries and requirements.

Reena JagtapDigital Marketing and PR, Audi

It is always a great experience working with the Locobuzz team. We have always loved the ideas and attitude they bring to the table. Their dedication to deliver before or on a deadline is commendable.

Binesh KuttyHead GBM, Genesis

Overall the platform is very beneficial as I got to know more about my competitors. Their thorough competitive insights really helped me manage my business effectively. I would definitely recommend it to my friends and colleagues.

Sumeet ZarkarDigital Marketing Manager, PlayerzPot

1,000+integrations

Salesforce, MS Dynamics, Zendesk, Freshdesk, Slack, Teams, SAP, Tableau, Power BI — bi-directional, governed, real-time.

Locobuzz integrations
Locobuzz channels

Build Customer LoyaltyAcross Every Channel

From every customer conversation across socials, voice calls, reviews, and communities, unified in one AI-powered CX platform.

Turn Customer Signals Into Business Impact

Book a Demo

Everything you need to know

Common questions from CX & marketing leaders evaluating Locobuzz.

See Locobuzz in action

  • 30-minute personalised walkthrough
  • Tailored to your industry and use case
  • See real ROI benchmarks for your sector
  • No commitment required
Trusted & Certified
SOC 2 Type 2ISO 27001GDPR CompliantTAC Security ESOF Verified

Schedule a personalized demo

Our team will get in touch with you shortly

Personal data will be processed in accordance with Locobuzz’s Privacy Policy