Flag Risky Replies,Preemptively
Catch problematic tone, vague commitments, or empathy misses before they escalate.
AgentIQ™
Your guardrail between agents and risk.
AgentIQ™ reads every draft reply in real time — flagging risky tone, missed commitments, and policy slips before the customer ever sees them. Coaching at the keystroke, not after the ticket closes.
Get StartedSmart Agents Deserve Smarter Safety Nets
AgentIQ™ guides replies with real-time intelligence, catching risks before they reach customers.
Ensure No Loose Ends Remain
Detect unanswered queries or unresolved commitments before tickets are closed.
Guide Tone and Empathy in Real Time
Coach agents with suggestions on how to sound empathetic, clear, and on-brand.
Facilitate Brand Compliance at Scale
Detect policy violations automatically so every reply meets internal and legal standards.
Auto-Hide Non-Compliant Comments
Delete or mask public messages that breach community guidelines—automatically.
Predict Ticket Quality Before It’s Sent
Estimate CSAT in real-time and prevent mistakes before they’re made.
For Customer Service Managers
Prevent CSAT Dips From Premature Closures
AI catches unresolved tickets and prompts agents to wait for confirmation.
For Compliance Heads
Ensure Policy Adherence Without Manual Checks
Catch guideline violations at scale zero manual reviews needed.
For CX Leaders
Standardize Empathy Across Agents
Coach every agent to respond with clarity, brand tone, and emotional intelligence.
For Community Managers
Moderate Risky Content Automatically
Auto-delete or hide abusive, harmful, or policy-breaking comments in real time.
The AI-at-the-core flow
The New Flow of Customer Understanding, Powered with AI at the Core
From the first digital murmur to the final customer resolution, Locobuzz AI powers every step of your brand's journey. We help detect signals, decode context, generate intelligent responses, and continuously improve performance.
01
Decode the Why with ContextualPulse™
Uncover the "why" behind every word. Dig into loyalty states, urgency, confusion, curiosity, or sarcasm.
Decode
02
Spot the Shift with SignalSense™
Detect mood swings, emerging issues, and trend surges across millions of online signals before the dashboards catch up.
Spot
03
Route It Right with QRIC Auto-Triage
Classify and tag every message automatically as a Query, Request, Inquiry, or Complaint and send it to the right team, instantly.
Route
04
Generate On-Brand Replies with ResponseGenie™
Generate human-sounding responses tailored to tone, history, and channel with your brand voice built right in.
Generate
05
Get Instant Quality Scores with Agent IQ™
Get real-time CSAT predictions and ticket quality scores as agents draft replies so every response lands right the first time.
Quality Scores
06
Lead in Real Time with Command Center
See your brand's world in one place — sentiment, service, and success in real time. Your brand's pulse, all in one place.
Lead
Empower Agents To Think Like Brand Custodians
With AgentIQ™, every agent becomes a better one instantly, and at scale.
See Locobuzz in action
- 30-minute personalised walkthrough
- Tailored to your industry and use case
- See real ROI benchmarks for your sector
- No commitment required
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