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Proprietary AI Engine

AgentIQ

Make every agent your best agent

AgentIQ is the intelligent agent assist platform that surfaces the right information at the right moment, suggests next best actions and automates routine workflows. It turns every agent into your best agent — regardless of their experience level.

See it in action
60%
Routine tasks automated
28pts
CSAT improvement
Real-time
Agent guidance

Core capabilities

Real-time agent guidance
Surfaces the right information as the conversation develops.
Next best action
Suggests the most effective next step based on conversation context.
Workflow automation
Automates tagging, routing, and status updates.
Knowledge base integration
Connects to your existing knowledge base and FAQs.
Agent performance coaching
Identifies coaching opportunities from conversation patterns.
Burnout prediction
Flags agents showing signs of overload before productivity drops.

How it works

AgentIQ runs alongside your CX team in real time. As a conversation unfolds, it surfaces relevant knowledge base articles, previous similar cases, product information and suggested responses. It tracks SLA timers, suggests escalation when needed, and learns from how your top agents handle cases.

Part of the Locobuzz AI Stack

Works together with ContextualPulse, SignalSense, ResponseGenie and AgentIQ to power the full platform.

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See Locobuzz in action

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