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Proprietary AI Engine

ContextualPulse

Understand context, not just keywords

ContextualPulse is the NLP engine at the heart of Locobuzz. It goes far beyond basic sentiment scoring to understand the true context, intent and emotion behind every customer conversation — across 50+ languages and 300+ data sources.

See it in action
50+
Languages
12
Intent categories
<200ms
Processing time

Core capabilities

Deep contextual NLP
Understands meaning and nuance — not just positive, negative, neutral.
Intent classification
Classifies conversations across 12 intent categories automatically.
Emotion detection
Identifies 8 emotions: joy, anger, fear, sadness, surprise, disgust, trust, anticipation.
Sarcasm and irony detection
Catches what surface-level models miss.
50+ language support
Native NLP models for Indian and global languages.
Domain-specific models
Pre-trained on BFSI, Telecom, Retail, Healthcare and more.

How it works

ContextualPulse processes every incoming conversation through a multi-layer NLP pipeline. First it identifies language and dialect, then applies domain-specific models tuned for your industry, then classifies intent across 12 categories, and finally scores emotion across 8 dimensions — all in under 200 milliseconds.

Part of the Locobuzz AI Stack

Works together with ContextualPulse, SignalSense, ResponseGenie and AgentIQ to power the full platform.

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