The Digital Care Edge High-Performing Brands Count On
Protect and scale enterprise brand equity with Locobuzz’s AI-powered Reputation Management software. Proactively monitor global sentiment, reviews, and mentions across every digital channel — resolve issues faster, and turn brand perception into a competitive advantage. Reputation isn’t managed, it’s engineered.
Real-Time Mentions
Track every customer mention in real time across Instagram, Google, Meta, X, and more.
Enriched Tickets
Enrich tickets with customer data and generate instant summaries for faster context.
AgentIQ™ Insights
Predict CSAT and coach teams better with quality insights from AgentIQ™.
Early Sentiment Alerts
Catch negative sentiment early with alerts, smart categorisation, and auto-tagging.
Intelligent Workflows
Route tickets, trigger escalations, and automate SLAs with intelligent workflows.
ResponseGenie™
Send brand-right, contextual replies at scale with ResponseGenie™ across every channel.
The Full-Stack Behind Smarter Digital Reputation Care
From listening to resolution, every aspect is designed to help your brand move faster, sound better, and care deeper, at scale.
Monitor Every Mention Across Every Channel
Capture every brand mention across channels in real time and turn it into action.
- Capture conversations from social, digital platforms in one inbox
- Filter by location, priority, or channel for focused response
- Turn unstructured mentions into searchable, actionable tickets
- Stay ahead of issues with live visibility across teams and markets
Auto-Classify Tickets at Source
Understand the nature, urgency, and impact of every ticket — automatically.
- Enrich tickets with location, language, sentiment, and influence level
- Detect customer intent using AI for smarter prioritization
- Group feedback into themes to uncover customer trends quickly
- Free up agents from guesswork and manual sorting forever
Manage Workflows Without the Bottlenecks
Control the complete ticket lifecycle with rules, automation, and intelligence.
- Route tickets based on channel, type, urgency, or region
- Automate approvals and assignments to reduce bottlenecks
- Customize workflows by team, brand, or use case easily
- Use AgentIQ™ to spot gaps and compliance risks automatically
Respond With AI That Sounds Like Your Brand
Craft replies that are accurate, human, and always on-brand — at any scale.
- Auto-generate replies with ResponseGenie™ using context and tone
- Align responses with brand voice across 200+ languages
- Scale Digital Care while keeping every message personalized
- Deliver consistent, high-quality replies even under high volume
Track Performance, Coach Teams, Lift the Brand
Use insights to coach teams, optimize processes, and elevate your reputation.
- Predict CSAT scores using AgentIQ™ with every ticket
- Track TAT, FTR, SLA breaches, and agent performance in detail
- Break down trends by location, category, and issue type
- Turn performance data into action across the entire care engine
See Locobuzz in action
- 30-minute personalised walkthrough
- Tailored to your industry and use case
- See real ROI benchmarks for your sector
- No commitment required
Schedule a personalized demo
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