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Customer Story·March 2026/Real Results · Real Brands
Company: Apollo Hospitals
Apollo Hospitals leveraged Locobuzz during COVID-19 to bolster customer experience and maintain critical communication with patients and stakeholders.
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Apollo Hospitals conquers CX challenges during COVID-19 with Locobuzz India’s leading healthcare provider, Apollo Hospitals, witnessed a massive spike in customer queries and concerns during the COVID-19 pandemic. High volume of inquiries regarding COVID-19 facilities and services, lengthy response times due to manual query sorting, and difficulty personalising responses at scale were some of the challenges the healthcare leader faced.
The Locobuzz Solution - Streamlining CX
Automated Categorization
Classified inquiries for faster response generation
Sentiment Analysis
Understood customer sentiment for personalised responses
Competition Benchmarking
Gained insights into competitor performance
The Results: Measurable Improvement
Tickets were replied to within 30 minutes 0 % Tickets closed within 2 hours 0 % Tickets Reduction - Actionable Rule Refinement 0 %
6 min, 34 sec
Average first-level response time reduced to
18 min, 14 sec
Average closure turnaround time reduced to
// FULL CASE STUDY
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