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How a Leading Telecom Brand Reduced Response Time by 40% with Locobuzz

2025-02-10

Discover how one of India's top telecom operators used Locobuzz's AI-powered unified inbox to dramatically improve customer care efficiency and CSAT scores.

TelecomCXAICase Study

The Challenge

Managing customer queries across Twitter, Facebook, Instagram and WhatsApp was creating silos and delays.

The Solution

Locobuzz unified all channels into a single AI-powered inbox with intelligent routing and response suggestions.

The Results

Within 90 days, the brand saw a 40% reduction in average response time and a 28-point improvement in CSAT scores.

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