The Challenge
Managing millions of customer queries across Twitter, Facebook, Instagram, WhatsApp and email was creating response bottlenecks and falling CSAT scores.
The Solution
Locobuzz unified all channels into a single AI-powered inbox with intelligent routing, SLA tracking and response suggestions.
The Results
- 40% reduction in average response time within 90 days
- 28-point improvement in CSAT scores
- 60% reduction in manual ticket routing effort
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