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How a Leading Telecom Brand Reduced Response Time by 40% with Locobuzz

2025-02-10

Discover how one of India's top telecom operators used Locobuzz's AI-powered unified inbox to dramatically improve customer care efficiency and CSAT scores.

TelecomCXDigital CareCase Study

The Challenge

Managing millions of customer queries across Twitter, Facebook, Instagram, WhatsApp and email was creating response bottlenecks and falling CSAT scores.

The Solution

Locobuzz unified all channels into a single AI-powered inbox with intelligent routing, SLA tracking and response suggestions.

The Results

  • 40% reduction in average response time within 90 days
  • 28-point improvement in CSAT scores
  • 60% reduction in manual ticket routing effort
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