{"id":71794,"date":"2024-05-21T13:02:22","date_gmt":"2024-05-21T07:32:22","guid":{"rendered":"https:\/\/locobuzz.com\/?p=71794"},"modified":"2024-05-21T13:02:22","modified_gmt":"2024-05-21T07:32:22","slug":"what-is-brand-health-how-to-measure-it","status":"publish","type":"post","link":"https:\/\/staging.loco.buzz\/blogs\/what-is-brand-health-how-to-measure-it\/","title":{"rendered":"Brand Health: What is It and How to Measure It [Complete Guide]"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"71794\" class=\"elementor elementor-71794\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7075f89 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7075f89\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-123ff2b\" data-id=\"123ff2b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69ce385 elementor-widget elementor-widget-text-editor\" data-id=\"69ce385\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tBrand health is an iffy topic; it is pretty subjective if you ask a few people. This is because most folks have a very different perception of what a healthy brand looks like, just like human health! \n\nFor some, a stubbed toe is something that will pass, but for others, it is a matter of life and death, and they would prefer death. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25ff7f1 elementor-widget elementor-widget-image\" data-id=\"25ff7f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/locobuzz.com\/wp-content\/uploads\/GIF-IMG-LB-BLOG.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a22423f elementor-widget elementor-widget-text-editor\" data-id=\"a22423f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/tenor.com\/view\/michael-scott-foot-gif-16369157740104947252\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/p><p>Like human health, it is wrong to ignore a few telltale signs of sickness when it comes to a brand\u2019s health.<\/p><p>Imagine a scenario where a drop in your brand mentions for a month can be attributed to the changes in the shopping season. However, if this trend continues for three months, you must get the diagnosis. It might be an infection with customer success or a viral ( the bad way) in your social media attribution.<\/p><p>Constant checkups on your brand health are not merely a good-to-have practice but an ideology that should be omnipresent in your brandus prospectus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-597dd27 elementor-widget elementor-widget-heading\" data-id=\"597dd27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is brand health?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8f508b elementor-widget elementor-widget-text-editor\" data-id=\"d8f508b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Brand health is a parameter that defines the brand\u2019s presence online and offline based on its capability to deliver promises to its customers. It depends a lot on the audience\u2019s perception &#8211; a positive perception means the brand health is on the rise, and if negative, it equates to a decline.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd94620 elementor-widget elementor-widget-heading\" data-id=\"bd94620\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key elements of brand health<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c060b05 elementor-widget elementor-widget-text-editor\" data-id=\"c060b05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Why do you need a robust brand?<\/p><p>The end goal of every brand is recognition, which makes it an enabler for quick decision-making. Recognition allows the product to be a regular part of the consumer\u2019s life and stay there for a substantial amount of time.<\/p><p>Fostering Quick Decision-Making: A strong brand helps consumers make quick decisions by providing them with a clear understanding of what the brand stands for and why it is the best choice. This is especially important in a competitive market where consumers are bombarded with choices.<\/p><p>Influencing Consumer Choices Over Time: Brand health is important because it consistently influences consumer choices. A positively perceived brand is more likely to be chosen over competitors, leading to increased market share and profitability.<\/p><p>One amazing example is the HUL brand and its product, the Clinic Plus shampoo.<\/p><p>For many Indians, the shampoo has held a special place in their hearts. Launched in 1972, the product started with an educational stance. Then it moved on to relationships, one of the most pertinent being a mother-daughter bond, which continues to be an essential messaging and brand recognition. Not to mention, this product has been devised for Indian hair, making it more likely to be accepted within this demographic.<\/p><p>Emotional connection, relevance, and awareness play key roles in elevating your brand&#8217;s status. This is a bigger requirement today, considering the fickleness of consumer behaviour and, of course, the competition.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fe32c1 elementor-widget elementor-widget-text-editor\" data-id=\"2fe32c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This brings us to the four central pillars of a brand and its health.<\/p><p>These elements can help you determine how your brand is perceived within the consumer mindset and, of course, how well it is performing in the current market scenario.<\/p><p>Brand health rests on four major pillars<\/p><ul><li>Mental Availability<\/li><li>Differentiating Factor<\/li><li>Awareness and Experience<\/li><li>Emotional Attachment<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de933f9 elementor-widget elementor-widget-heading\" data-id=\"de933f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Mental availability <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8b2a1c elementor-widget elementor-widget-text-editor\" data-id=\"c8b2a1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This is the mental availability your (potential) audience and consumers have for your brand.<br \/>Is your brand the first name that pops up in your consumers&#8217; minds when considering a purchase from your industry? Are they more likely to choose your brand over the new products?<\/p><p>If your brand is among the first names that pop up in your consumer\u2019s minds, then you have a better share in their mental real estate. This means you are immune\/ less likely to be eroded of your positioning over time.<\/p><p>However, this is more the case with legacy brands that have been around for years. They have the benefit of time.<\/p><p>New brands need to build that foundation before they can make claims as the primary providers of the industry.<\/p><p>How can they do this? We\u2019ll discuss that in our upcoming subtopic on nurturing your brand.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ceb16b elementor-widget elementor-widget-heading\" data-id=\"0ceb16b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Differentiating factor<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19c9f75 elementor-widget elementor-widget-text-editor\" data-id=\"19c9f75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The differentiating factor is a brand&#8217;s uniqueness \u2014what it brings to the table that other brands can&#8217;t. Now, one might argue that saturation is almost omnipresent in the market, and we are empathetic\u2014however, differentiating factors like sustainable sourcing, ethical means, quality, etc., can make a difference.<\/p><p>As a brand, you need to pick that one differentiating factor and point all your messaging towards it. We have discussed the case of the Indian dairy brand Country Delight, a new (relatively) member of an industry dominated by legacy brands for years.<\/p><p>Read more about it in the next scroll.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d6575b elementor-widget elementor-widget-heading\" data-id=\"1d6575b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Awareness and experience<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd8f6cf elementor-widget elementor-widget-text-editor\" data-id=\"fd8f6cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Brand awareness and the experience it offers are another key aspect of brand health. If your brand can offer an experience that they want, they are more likely to keep your product in mind. You might be their first choice, so top the awareness charts and increase the level of your brand recall!<\/p><p>For instance, the experience your customer seeks is where they can save time and effort in the morning before heading off to work. Amazon\u2019s Alexa made it easy for the early risers and hustlers to leave their house in peace without worrying about \u2018did I leave the light on?\u2019. It is all taken care of at the tap of a button or simply the user\u2019s voice. This highlighted the product\u2019s ease of use, which led to a positive experience and, as history knows, a positive brand awareness.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ed71fb elementor-widget elementor-widget-heading\" data-id=\"2ed71fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Emotional attachment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38be963 elementor-widget elementor-widget-text-editor\" data-id=\"38be963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your brand has climbed this pillar, you will likely be on top of the list of preferred brands in your category. An emotional attachment is when your brand or its product adds a hint of nostalgia for the consumer.<\/p><p>For many Indian children, butter with roti or toast has been a staple diet, fulfilled by Amul butter. Even today, the children of yesterday and the grown-ups of today prefer Amul butter over other brands (unless they are considering health alternatives). Most consumers have emotional attachments to the brand, and even if you are new to your industry, it is never too late to connect with your target audience. Case in point: Paperboat is a brand that has used nostalgia as its foundation and has quickly built a loyal customer base.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b21d34a elementor-widget elementor-widget-heading\" data-id=\"b21d34a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nurturing Your Brand Health<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9fe87c elementor-widget elementor-widget-text-editor\" data-id=\"d9fe87c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tAkin to human health, a sick brand needs care and nurturing to get back on its feet. However, it takes time, the right nutrition, and steps to become stronger and prevent such future falls. While there will never be a full-proof strategy that can help build up the brand muscle, the following steps can bring you closer to a stronger brand and even give you insights into how to nurture your sick brand back to health. \n\nIf you are a new brand, these steps are essential for helping you build a foundation. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f22211 elementor-widget elementor-widget-heading\" data-id=\"0f22211\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Identify your category entry points (CEP)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8a9ce4 elementor-widget elementor-widget-text-editor\" data-id=\"f8a9ce4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A school of thought developed by Jenni Romaniuk and Bryon Sharp of Ehrenberg Bass Institute, category entry points are the cues that trigger a consumer&#8217;s brain when they see a category and influence their purchase decision. These helpful markers are necessary to build a pathway towards a well-thought-out and informed purchase decision.<\/p><p>We will take that shampoo example again to add more context.<\/p><p>When purchasing shampoo, consumers usually look for its ability to deep clean their hair. This is the foremost checkpoint for that shampoo brand. However, it should not be limited to that alone. Deeper checkpoints like bounce, texture, shine and suitability to a particular type of hair have roles to play in increasing the shampoo\u2019s likeability among the target audience.<\/p><table><tbody><tr><td><b>Actionable Tip: <\/b><span style=\"font-weight: 400;\">If you have just started your journey as a brand, make an exhaustive list of these checkpoints. From simple to highly specific, build these categories and create buzz around your brand, keeping the select few in mind. However, it is very important to not skip over the basic checkpoints, like clean hair for a shampoo brand.\u00a0<\/span><\/td><\/tr><\/tbody><\/table><p>Having these checkpoints is necessary for brands as it allows them to maintain consistency in messaging, relatability, and overall product sales.<\/p><table><tbody><tr><td><p><i><span style=\"font-weight: 400;\">Speaking of consistency, in an interview with the <\/span><\/i><a href=\"https:\/\/economictimes.indiatimes.com\/most-trusted-brands-2012-how-huls-clinic-plus-lifebuoy-and-fair-lovely-changed-strategies-for-mass-appeal\/articleshow\/17112189.cms?from=mdr\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">Economic Times<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">, Srinandan Sundaram, category head &#8211; hair care, Hindustan Unilever Ltd. said, \u201c Through the years, HUL has learned not to bring radical changes to a brand with a wide footprint and large following. In 2003-04 we changed the code of the brand, moving from a signature to a platinum product. It was something the consumer could not relate to. One of my learnings is you have to carry the consumer along. Dramatic differences alienate them. We need to determine which codes are core\u201d.\u00a0<\/span><\/i><\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46aec16 elementor-widget elementor-widget-heading\" data-id=\"46aec16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Build your mental availability or mental market share\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29f7e62 elementor-widget elementor-widget-text-editor\" data-id=\"29f7e62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We spoke about what mental availability is when it comes to building brand health. However, mental market share or mental availability is the brand\u2019s link to the category entry point.<\/p><p>In this step, we will discuss its different elements and how you need to work on them to capture real estate in your customer\u2019s mind.<\/p><p>There are three major elements of mental availability when it comes to brand recall:<\/p><p>Mental penetration: The proportion of the brand&#8217;s market share for at least one category entry point.<br \/>Network size: The number of opportunities it takes for a customer to recall your brand in a certain category. How many people are thinking about your brand, and how often?<br \/>Share of Mind: The mental space your brand has regarding your customer\u2019s recall capability.<\/p><p>To improve mental penetration, network size, and share of voice, a brand can start by highlighting the one key thing it is good at. This aligns with targeted messaging and campaigns, which a consumer can often relate to.<\/p><p>For instance, the dairy brand Country Delight has carved a niche for itself in India&#8217;s already saturated milk industry by simply addressing a common pain point prevalent in the category. The brand&#8217;s mental penetration would be achieved by hitting category entry points of freshness, strict quality, and transparency, which few regular milk suppliers fall short of.<\/p><p>So now, when discussing fresh dairy, Country Delight is one of the names with strong recall value.<\/p><table><tbody><tr><td><p><i><span style=\"font-weight: 400;\">&#8220;Our vision was to revolutionise the way milk is delivered in India. We wanted to provide consumers with pure, fresh, and unadulterated milk delivered directly to their doorstep.&#8221; &#8211; Chakradhar Gade, Co-founder, Country Delight.\u201d<\/span><\/i><\/p><p><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><i><span style=\"font-weight: 400;\">Source: <\/span><\/i><a href=\"https:\/\/yourstory.com\/companies\/country-delight\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">YourStory, Country Delight profile<\/span><\/i><\/a><\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c66259d elementor-widget elementor-widget-heading\" data-id=\"c66259d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Follow the \u2018W\u2019 framework<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01cf6d7 elementor-widget elementor-widget-text-editor\" data-id=\"01cf6d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe \u2018W\u2019 framework is a handy map that provides a structure for brands to develop their messaging, placement, and perception. It is crucial because the W framework can influence customers&#8217; buying journeys and decisions. \na. When\nThis is part of the framework and the buyer journey when your brand will most likely be used. This \u2018when\u2019 can be the time of the day, an annual occasion, or a seasonal thing. \n\nFor special occasions, Cadbury did a great job.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3bbd33 elementor-widget elementor-widget-image\" data-id=\"f3bbd33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/locobuzz.com\/wp-content\/uploads\/DM-Img.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e6a0f8 elementor-widget elementor-widget-text-editor\" data-id=\"4e6a0f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">For example, special occasions and milestones have a special place in our hearts, often celebrated with something sweet. Cadbury tactfully placed its product Dairy Milk within celebrations or a positive time with its tagline \u201ckuch meetha ho jaaye\u201d perfectly exemplifying the \u2018when.\u2019<\/span><\/p><p><b>Brand &#8211; <\/b><span style=\"font-weight: 400;\">Cadbury<\/span><\/p><p><b>Product <\/b><span style=\"font-weight: 400;\">&#8211; Dairy Milk<\/span><\/p><p><b>Checkpoint &#8211; <\/b><span style=\"font-weight: 400;\">When<\/span><\/p><h4><span style=\"font-weight: 400;\">b. While<\/span><\/h4><p><span style=\"font-weight: 400;\">\u2018While\u2019 is a checkpoint of the ongoing activity that usually happens while the said brand\u2019s product is consumed. This checkpoint can be something like watching TV, reading a book, cooking, and during the rain, to name a few.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd65ead elementor-widget elementor-widget-image\" data-id=\"fd65ead\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/locobuzz.com\/wp-content\/uploads\/Ad-Mac-.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bac9f0 elementor-widget elementor-widget-text-editor\" data-id=\"2bac9f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">For example, people are most likely to use a laptop during working hours or when they need reliable technology to get things done. Apple\u2019s Macbook has always been on-point in creating a sleek message of style and functionality. So, you can say that the \u2018while\u2019 checkpoints for Macbooks are working hours \/ productive time.\u00a0<\/span><\/p><p><b>Brand &#8211; <\/b><span style=\"font-weight: 400;\">Apple<\/span><\/p><p><b>Product &#8211; <\/b><span style=\"font-weight: 400;\">Macbooks<\/span><\/p><p><b>Checkpoint<\/b><span style=\"font-weight: 400;\"> &#8211; While<\/span><\/p><h4><span style=\"font-weight: 400;\">c. With what\u00a0<\/span><\/h4><p><span style=\"font-weight: 400;\">While this is not exactly a synergy, it often happens that two products always go well together. The \u2018with what\u2019 checkpoint defines what complements or works well with your brand\u2019s product. Now, this accessory product need not specify a brand, but it does create a symbiotic relationship between the two.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6e9e9a elementor-widget elementor-widget-image\" data-id=\"d6e9e9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/locobuzz.com\/wp-content\/uploads\/Pepsi-Ad.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c672f5 elementor-widget elementor-widget-text-editor\" data-id=\"3c672f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">For example, Pepsi is often consumed with cuisines like burgers and pizzas during parties and get-togethers. So the brand has tactfully captured the \u2018with what\u2019 checkpoint by bringing itself to the table, quite literally!<\/span><\/p><p><b>Brand &#8211; <\/b><span style=\"font-weight: 400;\">Pepsi. Co<\/span><\/p><p><b>Product &#8211; <\/b><span style=\"font-weight: 400;\">Pepsi<\/span><\/p><p><b>Checkpoint &#8211; <\/b><span style=\"font-weight: 400;\">with what\u00a0<\/span><\/p><h4><span style=\"font-weight: 400;\">d. Why<\/span><\/h4><p><span style=\"font-weight: 400;\">This checkpoint is a straightforward element of the customer journey, highlighting the motivation and cause of why the consumer should purchase from the said brand. It&#8217;s, after all, the ultimate cause behind a sale. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">For example, the need to maintain energy during the treacherous summer seasons can be the \u2018why\u2019 checkpoint for consuming Glucon-D. This is well placed for young students and workers who often have low energy because of the heat.<\/span><\/p><p><b>Brand <\/b><span style=\"font-weight: 400;\">&#8211; Zydus Lifesciences<\/span><\/p><p><b>Product <\/b><span style=\"font-weight: 400;\">&#8211; Glucon-D<\/span><\/p><p><b>Checkpoint <\/b><span style=\"font-weight: 400;\">&#8211; Why<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70ba632 elementor-widget elementor-widget-image\" data-id=\"70ba632\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/locobuzz.com\/wp-content\/uploads\/Ad-img-.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfa1e0b elementor-widget elementor-widget-text-editor\" data-id=\"bfa1e0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>These checkpoints are an important part of your consumer journey map, guiding you with a mental picture of what, when, and how your potential customer is most likely to buy your brand. These checkpoints help you be ready to be the first brand that pops into their minds and gently nudge them towards a buying decision.<\/p><p>If you are a new brand, you need to keep these checkpoints in line with your marketing strategy. Your campaigns are more likely to work if you know they will impact customers on more than just a visual level but also on their day-to-day lives.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b30d6bd elementor-widget elementor-widget-heading\" data-id=\"b30d6bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What leads to a decline in brand health?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7de5bf1 elementor-widget elementor-widget-text-editor\" data-id=\"7de5bf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tNow, let\u2019s focus on what you should avoid if you want to maintain and grow your brand health. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8eff22 elementor-widget elementor-widget-heading\" data-id=\"d8eff22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Lack of communication <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-243bd8f elementor-widget elementor-widget-text-editor\" data-id=\"243bd8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYour customers\u2019 biggest pet peeve is not being heard. When they drop comments on your Twitter handles or send you a DM on Instagram, raising concerns, they hope and expect to hear from you. Radio silence is worse than a generic response and more likely to have them rise in arms against your brand. \n\nThis lack of acknowledgement is a sure-shot way to nosedive your brand&#8217;s health and reputation. You can deploy automation to avoid this sticky situation and improve your FLR (first-level response rate), ensuring that you convey to your customers that you see them. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84c61c9 elementor-widget elementor-widget-heading\" data-id=\"84c61c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Staying mum when a competition challenges you<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dc1405 elementor-widget elementor-widget-text-editor\" data-id=\"3dc1405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We are not saying you go to war with your competitors whenever they say something remotely negative about you. However, they will be working on anti-branding activities for your business, and you can do nothing about it.<\/p><p>Or can you?<\/p><p>Instead of expecting to stop them in their tracks, create a strategy to contradict their story with your positive spin and perspective. Have a healthy communication strategy on your social media handles, dispensing any myths and negative points (unless they are serious) without directly pointing out your competitor\u2019s argument. Negate it with your narrative.<\/p><p>This way, you ensure that you have maintained your ground, and now your audience also knows the truth. On the other hand, if you choose to stay mum, your audience will most likely think you are to blame for those accusations, and their trust will be eroded.<\/p><p>So stay strong for the sake of your brand health.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3f1940 elementor-widget elementor-widget-heading\" data-id=\"f3f1940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Maintain a sluggish performance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c80a2c9 elementor-widget elementor-widget-text-editor\" data-id=\"c80a2c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For your customers, the only thing that matters is whether they receive what they asked for on time. If your performance regarding delivery, customer service, and other segments is sluggish, your brand health will first suffer.<\/p><p>If you get enough feedback about your sluggish performance, start the remedy process one step at a time. If there is a concern regarding delivery delays, switch your delivery partner and make communication more inclusive. If your customer service needs a ramp-up, start by<a href=\"https:\/\/locobuzz.com\/blogs\/gen-ai-powered-customer-response\/\" target=\"_blank\" rel=\"noopener\"> automating redundant responses with the help of AI<\/a> and save critical concerns for the human representatives.<\/p><p>Your brand health is bound to improve as you go make these small but necessary tweaks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a19d8e elementor-widget elementor-widget-heading\" data-id=\"9a19d8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. There is a shift in your messaging and mission\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-807839d elementor-widget elementor-widget-text-editor\" data-id=\"807839d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are undergoing a rebrand, kudos to you. However, suppose you are simply derailing from your original messaging and offering with no significant upgrade in service or product. In that case, you are en route to a hospital cuz your brand\u2019s health will suffer.<\/p><p>Stick to your core offering and ensure all your representation and activities align with what you stand for and aspire to be. You can do this by creating a standardisation code for your brand and guidelines that ensure the messaging remains on track.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10c5dea elementor-widget elementor-widget-heading\" data-id=\"10c5dea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to measure brand health - some metrics to keep handy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c540bc elementor-widget elementor-widget-text-editor\" data-id=\"8c540bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Key brand health metrics are essential for understanding the performance and perception of a brand. These metrics help businesses measure how well their brand resonates with their target audience and identify areas for improvement.<\/p><p>Here are some key brand health metrics:<\/p><p><strong>Net Promoter Score:<\/strong> The net promoter score is an awesome indicator of how well your audience and customers perceive your brand.<\/p><p>If you receive more positive reviews, your brand health is good and even rising. If there are more negative reviews, you need to get personal and request detailed feedback to improve your customers&#8217; experience.<\/p><p>This also includes brand advocacy, which measures the extent to which customers are willing to advocate for a brand, such as by recommending it to others or defending it against criticism.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cbfc1d elementor-widget elementor-widget-image\" data-id=\"6cbfc1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/locobuzz.com\/wp-content\/uploads\/Experience.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c20fcf7 elementor-widget elementor-widget-text-editor\" data-id=\"c20fcf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Brand Awareness:<\/strong> This metric measures how well consumers recognise or recall a brand. This can be measured through aided or unaided brand recall surveys which offer quality customer feedback and sentiments.<\/p><p><strong>Brand Equity:<\/strong> It represents the value of a brand, including its reputation, loyalty, and perceived value. Brand equity can be measured through financial indicators like brand value or through consumer perception surveys.<\/p><p><strong>Brand Sentiment:<\/strong> Indicates the overall feeling or attitude towards a brand, often measured through sentiment analysis of social media mentions, reviews, and other online content.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1856b86 elementor-widget elementor-widget-image\" data-id=\"1856b86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/locobuzz.com\/wp-content\/uploads\/Sentiment-img.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f0ab52 elementor-widget elementor-widget-text-editor\" data-id=\"1f0ab52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>CSAT Score:<\/strong> The CSAT score measures how satisfied customers are with their experience with the brand, including products, services, and customer support. We have spoken at length about essential CSAT tips that you can include to up your brand health and awareness.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7489c58 elementor-widget elementor-widget-image\" data-id=\"7489c58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/locobuzz.com\/wp-content\/uploads\/image-Social-Lb.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-448490e elementor-widget elementor-widget-text-editor\" data-id=\"448490e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.instagram.com\/reel\/C19hZ1RtM9I\/?utm_source=ig_web_copy_link&amp;igsh=MzRlODBiNWFlZA==\" target=\"_blank\" rel=\"noopener\">source<\/a><\/p><p>Market Share: Represents the percentage of total sales in a market that is captured by a brand. It indicates the brand&#8217;s competitiveness and growth potential.<\/p><p>These metrics can vary depending on the industry, target audience, and brand&#8217;s specific goals, but they provide a comprehensive overview of brand health and performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0308b2b elementor-widget elementor-widget-heading\" data-id=\"0308b2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Maintain a timely check-up for your brand health at all times\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72285c8 elementor-widget elementor-widget-text-editor\" data-id=\"72285c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Your brand\u2019s health is directly proportional to how well you are noticing the mishaps and the symptoms and taking precautionary (or corrective) measures to ensure it doesn\u2019t fall sick.<\/p><p>One of the most reliable preventive measures is <a href=\"https:\/\/locobuzz.com\/blogs\/social-media-listening\/\" target=\"_blank\" rel=\"noopener\">social listening<\/a>. Knowing what your brands are saying about you proactively lets you know how well your brand is faring in the branding world.<\/p><p>You can check the online conversations going on concerning your brand and nip the fever in the bud with the right medication and countermeasures.<\/p><p>With Locobuzz, you can listen to all the mentions and conversations regarding your brand on autopilot mode. All you have to do is punch in the keyphrases relevant to your brand, industry, and category, and you will receive a fully-fledged report on what your consumers (or others) are saying about your brand.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fee8536 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fee8536\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-06a67d8\" data-id=\"06a67d8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e1009c elementor-widget elementor-widget-heading\" data-id=\"1e1009c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Want to know more about social listening for your brand?\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf3678c elementor-align-center elementor-mobile-align-center tte_open elementor-widget elementor-widget-button\" data-id=\"cf3678c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#request_demo\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule a Demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Brand health is an iffy topic; it is pretty subjective if you ask a few people. This is because most folks have a very different perception of what a healthy brand looks like, just like human health! For some, a stubbed toe is something that will pass, but for others, it is a matter of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":102309,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-71794","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/staging.loco.buzz\/blogs\/wp-json\/wp\/v2\/posts\/71794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.loco.buzz\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.loco.buzz\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.loco.buzz\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.loco.buzz\/blogs\/wp-json\/wp\/v2\/comments?post=71794"}],"version-history":[{"count":0,"href":"https:\/\/staging.loco.buzz\/blogs\/wp-json\/wp\/v2\/posts\/71794\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.loco.buzz\/blogs\/wp-json\/wp\/v2\/media\/102309"}],"wp:attachment":[{"href":"https:\/\/staging.loco.buzz\/blogs\/wp-json\/wp\/v2\/media?parent=71794"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.loco.buzz\/blogs\/wp-json\/wp\/v2\/categories?post=71794"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.loco.buzz\/blogs\/wp-json\/wp\/v2\/tags?post=71794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}